Terms & Conditions
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax).
Customer Service Policy
JY Display & Sign Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 1-2 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Damaged, Faulty or Incorrectly Supplied Goods
We will replace any product delivered to you that is faulty, incorrectly supplied or in a damaged condition.
In the event that you receive your order damaged during transport, please notify us immediately within Two (2) business days from receiving the damaged shipment, you are also required to provide us with photos of damaged items to support your claim. We undertake to organize replacement for you within 2 working days from receiving your claim.
In the event that your ordered item is defective or incorrectly supplied, please notify us within seven (7) working days of receipt. We will confirm with you about the procedures for replacement/return of goods or refund within 2 working days.
Have confidence in ordering from us, your satisfaction is our primary concern. If for any reason you are not satisfied with your purchase, we undertake to accept exchange or return of undamaged goods as well, as long as you notify us within seven (7) days from receipt of goods and meet the following criteria:
It is the purchaser’s responsibility to ensure that the products they have ordered are suitable for their intended purpose;
Reason for your exchange/return of goods need to be indicated;
No exchange/return will be accepted without our prior consent;
Exchanges or Returns must be returned freight paid within 14 days of receipt of goods, all returned goods need to be in an undamaged condition and in their original packaging suitable for immediate resale, return shipping cost would be born by the purchaser.
Unless the merchandises are faulty or incorrectly supplied, all returns are subject to 15% restocking and handling fee.
Once we receive your returned merchandise, as per your request we will provide you exchange or refund you for your payment less shipping cost and restocking fee.
Under no circumstances will custom made products be returnable.